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FAQ

SmartCane Questions 

What's with the flashing light on the cane handle?
Glad you asked. On the smart cane handle is a small LED light. It flashes green, red or blue. It glows green when your cane is fully charged while plugged in. It flashes red when the cane is either not connected to your cane, or is solid red when it's being charged. You'll see a flashing blue light when the cane is connected to your smart phone.
 
To see if your battery is low, check the mobile app. Also, if the cane is charging but not connected to your smart phone, it will glow green with intermittent flashes of red, this is normal.
 
Is the SmartCane™ easy to use?
Yes, super easy. (Everything you need to know will be in How-to Videos very soon.) When you first get your iStand SmartCane™, you'll open the app with the cane near you. The app automatically connects to the cane (just click OK). Fill out your profile (including a photo). All your friends and family should also download the app, and you can add as many loved ones as you wish.
 
We will be uploading some How-To Videos very soon.
 
How Do You Download the App?
Go HERE or search "iStand" on iTunes. Sign up for our Newsletter to keep apprised of the latest iStand Smart Cane news.
 
Is iStand Height Adjustable?
iStand comes in 3 Height options, and does not have the capability of accidentally collapsing like aluminum canes with push-button adjustability. See the How To Measure Yourself For A Cane infographic on our home page, and then select the height that is best for you and your safety.

 

What if my companion and I both have an iStand SmartCane™? How does the cane know who's who?

Great question!  There is no on/off switch on the cane. So, if two people get a cane on the same day (like Christmas) the mobile app will look for the first cane it can find. So, make sure your cane is the closest to your smart phone. If you accidentally connect to the wrong cane,  you can click the "Forget Cane" Button on your Profile Page and start again. Once you have connected to your cane, the other user is safe to connect to theirs.
 
If you have trouble, just send us a note. We'll sort it out for you. 
 
*Hard shut-down:  To fully shut down a mobile app, for iPhone X you swipe up from the bottom of the phone and hold for a bit, then tap on the app window and click the "-" to close the app.  For other iPhones, you double tap the home button quickly, then swipe up on each app window. 
 
What does iStandCare cover?
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iStandCare is our insurance program for the SmartCane™.  It covers accidental damage or malfunction to the cane. If any harm comes to your dear iStand, send us a note through the website, and we will send you a return label. Depending on the damage, your cane may be repaired and returned to you at no cost, or you may get an entirely new cane at no cost.  Repair or replacement, no questions, that's iStandCare. (iStandCare does not cover loss.)

Is there a Subscription?

No! There is no ongoing cost whatsoever for any of the amazing things iStand will do for you. (Great, isn't it? Tell your friends!)
 
What is the cane made of?
With a mix of high grade stainless steel, aluminum and easily recycled ABS plastic, its construction and quality are state-of-the-art. There are no sharp edges on iStand, its organic and inviting shape was designed to feel like a natural extension of the user.
 
How is this cane flexible?
iStand has a spring in the shaft to give the user firm yet flexible comfort for upper body joints like shoulder, elbow, and wrist. It reduces repetitive injury and makes each step a little easier.
 
Is iStand a stand-alone cane?
Yes, iStand has a tough rubber pad, and no-trip stand alone base. The high-gloss finish and rounded edges reduce the risk of clothing getting caught up as well.
 
Do I need the silicone handle cover?
No, but this Washable handle cover was designed for a two-fold effect. It gives the user extra cushion, and it protects the handle from scuffs when you accidentally drop the cane.
 
What is a Universal Smart Phone Lanyard?
Every SmartCane™ comes with one. It's a handy way to keep your phone with you at all times. The lanyard will fit around any phone, has a card pocket, and you just slip it around your neck like a necklace. Super handy if you don't have pockets or frequently leave your phone behind.
 
Does iStand come in a Foldable Option?
Not yet, but we're working on it! And you're gonna love that one too, great for air travel or restaurants.
 

What if ...

The Cane Won't Connect?
1. Make sure the cane is fully charged.
2. Make sure you are close to the cane when you try to connect or reconnect.
3. Check to see how many Bluetooth devices you have connected to your phone.
Although they shouldn't, sometimes devices compete with each other if you have many connected.
If none of these things applies, send us a note with the problem, and we'll send you a return label and another cane.
 
I don't have an iPhone?
Currently, the SmartCane™ is brand spankin' new, and we are testing it on iPhone first. We will offer both platforms by the end of 2019. Please sign up for our newsletter to stay informed about new releases and other awesome iStand news.
 
I don't like the SmartCane™?
Make sure to return the SmartCane within 45 days if you find it is not your cup of tea.
  
I forgot to buy the iStandCare coverage?
You can buy iStandCare Cane Coverage within 10 days after your purchase of the iStand SmartCane™. So, don't lallygag ...
 
I have iStandCare, and well, I broke the cane?
Send us a note, and we'll send you a return shipping label and a replacement cane (or we'll fix the old one depending the level of damage.)
 
I bought a cane but forgot to enter my discount code?
Send us a note within 7 days, and we'll send you the difference. :)