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PRIVACY POLICY

Your personal information (email, address, etc) is never sold, rented, or used in anyway that is not ethical or in a way that you have not authorized. Period.

SHIPPING & HANDLING

US Domestic only at this time.

RETURNS & EXCHANGES

Returns

If for any reason you are unsatisfied with a SmartWalk Product, you may return this product for a full refund within 45 days of purchase. After 45 days, you may contact us with any problems, and we will determine how to solve them ASAP.  If you need a repair or replacement, do not hesitate to contact us. Your satisfaction is our highest priority.  

  • 45 days and before, select return in your profile.

  • After 45 days, contact us with your issues and we will respond within 24 hours and attempt to solve the problem immediately.

  • Use our contact page, or go through your profile to contact us.

Exchanges

If your product is not working properly upon arrival, or within 45 days, please put in for an exchange to receive a return box and label to return your product in the original packaging. You will receive your exchange product once you have shipped the original.


USER INFORMATION & WARRANTY

"Good to know . . ."

  • Your cane handle has a pressure limit of 250 lbs.

  • iStand canes are made in China. It weighs 1.6 lbs., and is made of sturdy ABS plastic and nickel finished aluminum.

  • All parts of the cane are reusable and/or recyclable.

  • WhatBox, Inc. strives to make all of our products in the US, and will be moving manufacturing to the US when fiscally possible.

  • To clean iStand, just wipe with a damp cloth, plain soap is recommended. Other cleaners may remove the hard, shiny finish or diminish the luster of the metal.

  • The base pad of iStand is replaceable.  The pad will soon be available for purchase on our website. 

  • All iStand canes come with a wrist loop and a universal, smartphone lanyard.  For more information on these items, please write us a note from our CONTACT page


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Claims for iStand cane are based on medical opinion and user experience and not on clinical studies.

Copyright . iStand - WhatBox, Inc. Website by PDG.